30 day return
Since our customers are always satisfied with the stones they receive, there are very few cases in which a return is requested, however even for these few cases we make the return procedure quick and easy and we give our customers 30 days of time to rethink.
To make a return, simply contact support who will help you throughout the return and refund/replacement process.
The customer can choose the courier he prefers to make a return and the refund will be made as soon as we receive the returned stones.
The return can be total or partial if
You can make a return in 4 steps
Request a return from customer care
Pack the stones you want to return
You deliver them to the courier of your choice
The stones arrive at our warehouse and you receive your refund