30 day return

Since our customers are always satisfied with the stones they receive, there are very few cases in which a return is requested, however even for these few cases we make the return procedure quick and easy and we give our customers 30 days of time to rethink.

To make a return, simply contact support who will help you throughout the return and refund/replacement process.

The customer can choose the courier he prefers to make a return and the refund will be made as soon as we receive the returned stones.

The return can be total or partial if

You can make a return in 4 steps

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Request a return from customer care

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Pack the stones you want to return

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You deliver them to the courier of your choice

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The stones arrive at our warehouse and you receive your refund



How do I cancel my order?

Can I change my order?

Can I change my delivery address?

When will I receive my order?

How do I place an order?

Was my order successful?

When will I receive my order?

What is your exchange policy?

Have you received my return?

When will I receive my refund?

What payment options do you accept?

From where are your products shipped?

I received a damaged item, what can I do?

I forgot my password, What Should I do?

Will out of stock items be restocked?

Will I receive the same stone that I see in the photo?

What size are the stones you sell?

Are the stones natural?

Do you issue certificates of authenticity?

Can I request additional photos of the stone before purchasing?

Can I send a gift to someone and add a gift message?

How do I get coupons?

How do I use my coupons?

How do I register?

Need help with your return?

I nostri clienti sono soddisfatti!